In 2024, providing exceptional customer support is no longer optional to drive retention – it's essential. Yet, many Shopify merchants struggle with complex, outdated helpdesk solutions that hinder rather than help their customer service efforts. That's why we're thrilled to introduce Fullcourt: the simplest, most intuitive ecommerce helpdesk designed specifically for Shopify merchants.

Why Fullcourt?

Fullcourt was born out of a clear need in the market. As the ecommerce industry has grown exponentially over the last decade, established ecommerce helpdesk solutions have moved upmarket, leaving smaller and mid-sized Shopify merchants underserved. These merchants need a solution that's powerful enough to handle their customer support needs, yet simple enough to use without extensive training or setup.

The Problem with Existing Solutions

Current market leaders in the ecommerce helpdesk space have become:

• Overly complex and difficult to navigate
• Expensive, especially for smaller merchants
• Slow and outdated in terms of user interface
• Bloated with unnecessary features

Fullcourt aims to solve these pain points by offering a streamlined, affordable, and user-friendly alternative that doesn't compromise on power or functionality.

What We're Working to Build

1. Shared Team Inbox

At the heart of Fullcourt is our shared team inbox. This unified hub allows your entire support team to collaborate seamlessly, managing customer interactions across multiple channels including email, social media, and live chat.Key benefits:

• Centralized view of all customer communications
• Easy ticket assignment and tracking
• Collision detection to prevent duplicate responses

2. Shopify Integration

Fullcourt integrates deeply with Shopify, providing your support team with instant access to crucial customer and order information.What this means for you:

• View customer data and order details without leaving Fullcourt
• Perform actions like refunds directly from the helpdesk
• Provide more personalized and efficient support

3. Live Chat

Engage with your customers in real-time through our sleek, customizable chat widget. Our live chat feature is designed to boost conversions and provide immediate assistance to your shoppers.Standout features:

• Proactive chat initiation based on customer behavior
• Seamless transition from chat to ticket if needed
• Customizable chat widget to match your brand

4. Knowledge Base

Empower your customers with self-service options through our integrated knowledge base. Create, organize, and share helpful articles, FAQs, and tutorials to reduce support volume and improve customer satisfaction.Key capabilities:

• Easy article creation and management
• Category and tagging system for better organization
• SEO optimization for improved discoverability

5. AI-Powered Assistance

Fullcourt leverages cutting-edge AI technology to transform your customer support operations. Our AI features are designed to enhance efficiency, improve response times, and provide valuable insights across your entire support ecosystem.

AI Agent: 24/7 Instant Customer Support

Our AI Agent provides round-the-clock support for your customers, ensuring they receive instant, accurate answers at any time of day. This feature:

• Handles common inquiries and provides product information automatically
• Escalates complex issues to human agents seamlessly
• Learns and improves over time, becoming more accurate and helpful
• Reduces response times and increases customer satisfaction

AI Copilot: Empowering Your Support Team

The AI Copilot acts as an always-on assistant for your support agents, boosting their productivity and effectiveness. Key benefits include:

• Instant access to relevant information and suggested responses
• Real-time guidance on complex issues
• Automated drafting of responses for agent review
• Continuous learning from agent interactions to improve suggestions

AI Analyst: Strategic Insights for Support Leaders

We'll be introducing the AI Analyst, a powerful tool for support team leaders. This feature will:

• Provide holistic AI-driven insights on support operations
• Offer data-backed recommendations for improving efficiency
• Identify trends and patterns in customer inquiries
• Generate actionable reports to guide strategic decision-making

By integrating these AI capabilities, Fullcourt empowers your entire support ecosystem, from frontline agents to strategic leaders, ensuring that your customers receive the best possible service while optimizing your team's efficiency.

The Fullcourt Difference

As we build Fullcourt, we're taking a unique approach of combining simplicity with power, tailored specifically for small to mid-sized Shopify merchants. We offer a streamlined, intuitive interface that doesn't compromise on essential features, providing an experience that's both joyful to use and highly effective for managing customer support in the ecommerce space

Simplicity Without Compromise

Fullcourt is designed with simplicity at its core. We've stripped away unnecessary complexity to create an interface that's intuitive and easy to use, without sacrificing the powerful features you need to provide top-notch customer support.

Lightning-Fast Performance

We understand that every second counts in customer service. That's why we've built Fullcourt to be blazingly fast, ensuring that you can respond to customer inquiries quickly and efficiently.

Beautiful, User-Friendly Design

Inspired by best-in-class B2B software like Linear, we've created a beautiful, joyful interface that makes managing customer support a pleasure rather than a chore.

Tailored for DTC Ecommerce

Unlike one-size-fits-all solutions, Fullcourt is built from the ground up for direct-to-consumer ecommerce brands. We understand the unique challenges and needs of Shopify merchants, and our features reflect that deep industry knowledge.

Integrations with Every DTC Tool

We believe in playing well with others. Fullcourt offers seamless integrations with popular ecommerce tools like Klaviyo, Postscript, and Yotpo, ensuring that your entire tech stack works in harmony.

Uncompromising Reliability

Your customer support can't afford downtime. We've made rock-solid reliability a top priority, ensuring that Fullcourt is always there when you need it.

Pricing That Makes Sense

We believe in transparent, straightforward pricing that scales with your business. Our plans are designed to provide value at every stage of your growth, from emerging brands to established ecommerce powerhouses.

The Future of Fullcourt

While we're excited about our initial launch, this is just the beginning. We're committed to continuous improvement and innovation. Our roadmap includes:

• Expanded integrations with more ecommerce tools
• Advanced reporting and analytics features
• Enhanced AI capabilities for even greater efficiency
• Mobile apps for on-the-go support management

Join the Fullcourt Community

We believe in building more than just software – we're creating a community of forward-thinking ecommerce brands committed to delivering exceptional customer experiences. When you choose Fullcourt, you're not just getting a helpdesk solution; you're joining a movement to elevate the standard of customer support in ecommerce.

Elevate Your Customer Experience

In 2024, providing outstanding customer support can be a key driver of retention and differentiation. Fullcourt gives you the tools you need to deliver exceptional service efficiently and effectively.

We invite you to experience the difference that a simple, powerful, and purpose-built helpdesk can make for your Shopify store. Sign up for Fullcourt today and take the first step towards transforming your customer support from a cost center to a driver of retention and word of mouth.