Terms of Service
Last updated: June 24, 2026
These Terms of Service (“Terms”) are a binding agreement between Fullcourt, LLC. (“Fullcourt,” “we,” “us,” or “our”) and you, the individual or entity that accesses or uses our Services (“you,” “your,” or “Customer”). These Terms govern your access to and use of our websites, applications, application programming interfaces, integrations, and other products and services that link to or reference these Terms (collectively, the “Services”).
PLEASE READ THESE TERMS CAREFULLY. By creating an account, clicking “I agree” (or a similar button or checkbox), accessing or using the Services, or otherwise indicating your acceptance, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, do not access or use the Services.
If you are entering into these Terms on behalf of a company, organization, or other legal entity (a “Client”), you represent and warrant that you have the authority to bind that entity to these Terms, in which case “you” and “your” refer to that entity. If you do not have such authority, you must not accept these Terms or use the Services.
Section 19 contains a binding arbitration provision and a class-action waiver that affect your legal rights. Please review it carefully.
1. Definitions
Capitalized terms not defined where used have the meanings given below. Terms defined in our Privacy Policy retain the same meaning here unless otherwise stated.
- “Account” means the account you register to access and use the Services.
- “Customer Data” means any data, content, messages, files, contacts, or other information that you or your end users submit to, transmit through, or connect to the Services, including data we access from Third-Party Services on your behalf and at your direction.
- “End User” means any individual whose data is processed through the Services in connection with your use of them, including your customers, contacts, and message correspondents.
- “Third-Party Services” means any third-party products, services, applications, platforms, websites, or integrations (including Google and Meta services) that interoperate with, or are accessed through, the Services.
- “Documentation” means our then-current usage guides, policies, and help materials made available through the Services.
2. Eligibility
The Services are intended for business use. You must be at least 18 years of age and capable of forming a legally binding contract to use the Services. By using the Services, you represent and warrant that you meet these requirements and that you are not barred from using the Services under the laws of the United States or any other applicable jurisdiction. The Services are not directed to children, and we do not knowingly collect personal information from anyone under 18. See our Privacy Policy for more information.
3. The Services and License to Use
Fullcourt provides a software-as-a-service platform that helps businesses manage customer communications and support workflows, including by connecting to and centralizing messages and related data from email, messaging, and social channels (such as Google Workspace / Gmail and Meta platforms) that you choose to connect.
Subject to your continued compliance with these Terms and payment of all applicable fees, Fullcourt grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the term to access and use the Services solely for your internal business purposes and in accordance with the Documentation. We reserve all rights not expressly granted to you.
We may update, modify, enhance, or discontinue any feature or part of the Services at any time. We will use commercially reasonable efforts to notify you of material adverse changes to functionality you rely on.
4. Accounts and Registration
To use most features of the Services, you must register for an Account and provide accurate, current, and complete information. You are responsible for:
- maintaining the confidentiality and security of your Account credentials and any access tokens (including OAuth tokens) issued to you;
- all activity that occurs under your Account, whether or not authorized by you; and
- promptly notifying us at support@fullcourt.co of any unauthorized use of or access to your Account or any other breach of security.
You must not share your credentials, allow others to access the Services through your Account except as permitted by your plan, or create an Account using false information or on behalf of someone other than yourself without authorization. We are not liable for any loss or damage arising from your failure to comply with this Section.
5. Subscriptions, Fees, and Payment
Fees. Certain Services are offered on a paid subscription basis. You agree to pay all fees for the plan you select, as described at the time of purchase or in an applicable order form. Except as expressly stated in these Terms or required by law, all fees are non-refundable.
Billing and Authorization. You authorize us and our third-party payment processors to charge your designated payment method for all applicable fees, including recurring subscription fees, on the billing cycle you select. You represent that you are authorized to use the payment method provided. Payment information is processed by our payment processors in accordance with their terms and our Privacy Policy.
Automatic Renewal. Unless otherwise stated, subscriptions automatically renew for successive periods equal to the initial term at the then-current rates, until cancelled. You may cancel renewal at any time through your Account settings or by contacting support@fullcourt.co; cancellation takes effect at the end of the current billing period.
Price Changes. We may change our fees from time to time. We will provide advance notice of any fee increase, which will take effect at the start of your next billing period. Your continued use of the Services after a fee change takes effect constitutes acceptance of the new fees.
Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, value-added, and similar taxes, excluding taxes based on our net income.
Late and Failed Payments. If a charge fails or a payment is overdue, we may suspend or restrict your access to the Services until payment is received, and we may charge interest on overdue amounts to the maximum extent permitted by law.
Free Trials and Beta Features. We may offer free trials, free tiers, or beta or early-access features. These may be modified, limited, or discontinued at any time. Beta features are provided “as is,” may be unstable, and are excluded from any service commitments or warranties.
6. Customer Data and Your Content
Ownership. As between you and Fullcourt, you (or your licensors and End Users) retain all right, title, and interest in and to Customer Data. We do not claim ownership of Customer Data.
License to Us. You grant Fullcourt a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, process, and otherwise use Customer Data solely as necessary to provide, secure, maintain, and improve the Services, to comply with law, and otherwise as described in our Privacy Policy and these Terms. We process Customer Data on your behalf as your service provider/processor, and our handling of such data is governed by our Privacy Policy and, where applicable, a data processing addendum.
Your Responsibilities. You are solely responsible for Customer Data and for the accuracy, quality, legality, and your right to use, submit, and connect it to the Services. You represent and warrant that:
- you have all rights, consents, and permissions necessary to provide Customer Data to us and to authorize our processing of it (including any End User data accessed through Third-Party Services); and
- your provision and use of Customer Data complies with all applicable laws, the terms of any Third-Party Service, and these Terms.
No Sensitive Data Beyond Intended Use. You agree not to use the Services to process categories of data for which the Services are not designed, except as expressly supported and documented.
7. Third-Party Services and Integrations
The Services let you connect and interoperate with Third-Party Services. When you enable an integration, you authorize Fullcourt to access, receive, and process data from that Third-Party Service on your behalf, solely to provide the features you have requested.
Your use of any Third-Party Service is governed by that provider’s own terms and privacy policies, not these Terms. Fullcourt does not control, and is not responsible for, Third-Party Services, including their availability, accuracy, security, or any changes a provider may make that affect the Services. We may suspend, disable, or remove an integration at any time, including if required by a Third-Party Service provider or by changes to their platform policies. You are responsible for maintaining your own accounts and required permissions with each Third-Party Service.
7.1 Google API Services
When you connect a Google account or Google Workspace service (such as Gmail) to the Services, our access to, and use of, information received from Google APIs is limited to providing and improving the user-facing features you request, and complies with the Google API Services User Data Policy, including the Limited Use requirements. In particular:
- We only request access to the Google data and scopes necessary to provide the features you enable, and we use that data solely to provide and improve those features for you.
- We do not use data obtained through Google Workspace APIs (such as the Gmail API) to develop, improve, or train generalized or non-personalized artificial intelligence or machine learning models.
- We do not transfer Google user data to others except (i) as necessary to provide and improve the Services, (ii) to comply with applicable law, or (iii) as part of a merger, acquisition, or sale of assets with notice to users as required.
- We do not sell Google user data, and we do not use it for advertising purposes.
- Humans do not read your Google data except (i) with your affirmative agreement for specific messages (e.g., to provide support at your request), (ii) where necessary for security purposes (such as investigating abuse), (iii) to comply with applicable law, or (iv) where the data has been aggregated and anonymized and is used for internal operations.
You may revoke Fullcourt’s access to your Google data at any time through your Account settings, by disconnecting the integration, or via your Google account’s security/permissions settings. See also Section 11 (Data Deletion).
7.2 Meta Platforms (Facebook and Instagram)
When you connect a Meta product (such as a Facebook Page, Messenger, or Instagram account) to the Services, our access to and use of data obtained through Meta’s APIs and platforms complies with the Meta Platform Terms and Developer Policies, and with all applicable laws. In particular:
- We access and use Meta platform data solely to provide and improve the features you have enabled (such as receiving, managing, and responding to messages, comments, and related interactions through the Services).
- We do not sell Meta platform data, and we do not use it to build or augment user profiles for advertising or to make decisions about eligibility for benefits, employment, credit, or similar purposes.
- We do not transfer Meta platform data except as necessary to provide the Services, to comply with applicable law, or in connection with a corporate transaction with appropriate safeguards.
- We retain Meta platform data only as long as necessary to provide the Services or as required by law, and we delete it as described in Section 11.
You may disconnect any Meta integration at any time through your Account settings or through your Meta account’s business/app settings. See Section 11 (Data Deletion).
8. Acceptable Use
You agree not to, and not to permit any End User or third party to:
- use the Services in violation of any applicable law, regulation, or third-party right, or the terms of any Third-Party Service;
- send spam, unsolicited bulk communications, or messages that violate anti-spam, telemarketing, or consumer-protection laws (including CAN-SPAM, TCPA, or similar laws);
- upload, transmit, or process content that is unlawful, infringing, defamatory, harassing, deceptive, or that contains malware or harmful code;
- access or use the Services to build a competing product, or to copy, scrape, frame, mirror, or resell the Services without our written permission;
- reverse engineer, decompile, disassemble, or attempt to derive source code from the Services, except to the extent such restriction is prohibited by law;
- probe, scan, circumvent, or test the vulnerability of the Services or any related system, or breach or bypass any security or authentication measures;
- interfere with or disrupt the integrity or performance of the Services, or impose an unreasonable or disproportionately large load on our infrastructure;
- use the Services to misrepresent your identity or affiliation, or to access data you are not authorized to access;
- use the Services to develop, train, or improve any generalized AI or machine-learning model using data obtained through Google or Meta APIs, or otherwise in violation of Section 7; or
- exceed the usage limits of your plan or use the Services in a manner not expressly authorized by these Terms or the Documentation.
We may investigate suspected violations and may suspend or terminate access for conduct we reasonably believe violates this Section or harms us, other users, or third parties.
9. Intellectual Property
Our IP. The Services, including all software, technology, designs, text, graphics, logos, and the “Fullcourt” name and marks, and all related intellectual property rights, are and remain the exclusive property of Fullcourt and its licensors. Except for the limited license expressly granted in these Terms, nothing transfers any right, title, or interest in the Services to you.
Feedback. If you provide suggestions, ideas, or feedback about the Services (“Feedback”), you grant Fullcourt a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate the Feedback into the Services without restriction or obligation to you.
Aggregated/De-identified Data. We may collect and use aggregated, anonymized, or de-identified data derived from operation of the Services for any lawful business purpose, including analytics and improving the Services, provided such data does not identify you, any End User, or any individual and is not derived from Google or Meta data in violation of Section 7.
10. Privacy
Our collection and use of personal information in connection with the Services is described in our Privacy Policy. Where Fullcourt processes Customer Data on your behalf, it does so as your service provider/processor consistent with that Privacy Policy and, where applicable, a separate data processing addendum. You are responsible for providing any notices to, and obtaining any consents from, your End Users that are required by applicable law in connection with your use of the Services.
11. Data Deletion and Disconnecting Integrations
You may delete Customer Data, disconnect any Third-Party Service integration, or request deletion of your data at any time by:
- Disconnecting the integration in your Account settings, which revokes Fullcourt’s ongoing access to that Third-Party Service (including Google and Meta data);
- Deleting data within the Services using available in-product controls; or
- Emailing us at support@fullcourt.co with the subject line “Data Deletion Request,” including the account and the data or integration you want deleted.
Upon a valid request, or upon termination of your Account, we will delete or de-identify the applicable Customer Data within a commercially reasonable period, except where retention is required by law, necessary to resolve disputes or enforce our agreements, or held in routine backups that are deleted on a rolling basis. Data obtained through Google and Meta APIs is deleted in accordance with Section 7 and the applicable platform policies. For more detail on retention, see the Privacy Policy.
12. Confidentiality
“Confidential Information” means non-public information disclosed by one party (“Discloser”) to the other (“Recipient”) that is designated as confidential or that should reasonably be understood to be confidential given its nature and the circumstances. The Recipient will use the Discloser’s Confidential Information only to perform under these Terms, will protect it using at least reasonable care, and will not disclose it except to personnel and advisors who need to know it and are bound by confidentiality obligations. These obligations do not apply to information that is or becomes public through no fault of the Recipient, was rightfully known without restriction, is independently developed, or is rightfully obtained from a third party. The Recipient may disclose Confidential Information if required by law, provided it gives reasonable prior notice where lawful.
13. Suspension
We may suspend or restrict your access to all or part of the Services, with or without notice, if: (a) we reasonably believe the Services are being used in violation of these Terms or applicable law; (b) your use poses a security risk to, or may adversely affect, the Services or other users; (c) your account is overdue on payment; or (d) a Third-Party Service provider requires it. We will use reasonable efforts to limit the scope and duration of any suspension and to restore access promptly once the issue is resolved.
14. Term and Termination
These Terms remain in effect while you use the Services or maintain an Account.
Termination by You. You may stop using the Services and terminate your Account at any time through your Account settings or by contacting support@fullcourt.co. Termination does not entitle you to a refund of prepaid fees except as required by law.
Termination by Us. We may suspend or terminate these Terms or your access to the Services, with or without notice, if you materially breach these Terms, fail to pay fees, use the Services in a way that creates legal exposure or risk for us, or if we cease offering the Services.
Effect of Termination. Upon termination, your right to access and use the Services ceases immediately. We will make Customer Data available for export for a limited period where reasonably practicable, after which we may delete or de-identify it as described in Section 11. Sections that by their nature should survive termination (including Sections 6, 9, 11–12, 15–22) will survive.
15. Disclaimers of Warranties
THE SERVICES, INCLUDING ALL THIRD-PARTY SERVICES AND INTEGRATIONS, ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FULLCOURT DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE ACCURATE, COMPLETE, OR PRESERVED WITHOUT LOSS. YOU ARE RESPONSIBLE FOR MAINTAINING APPROPRIATE BACKUPS OF YOUR DATA. FULLCOURT IS NOT RESPONSIBLE FOR THE ACTS, OMISSIONS, OR PERFORMANCE OF ANY THIRD-PARTY SERVICE.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FULLCOURT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT FULLCOURT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT WILL FULLCOURT’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO FULLCOURT FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).
THESE LIMITATIONS APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
17. Indemnification
You will defend, indemnify, and hold harmless Fullcourt and its officers, directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your Customer Data or your use of the Services; (b) your violation of these Terms, applicable law, or the rights of any third party (including any End User or Third-Party Service provider); or (c) your breach of any representation or warranty in these Terms. We will provide you with prompt notice of any such claim and reasonable cooperation, and you will not settle any claim in a way that imposes obligations on us without our prior written consent.
18. Modifications to the Terms
We may modify these Terms from time to time. If we make material changes, we will provide notice through the Services, by email, or by updating the “Last updated” date above. Changes are effective when posted unless otherwise stated. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services.
19. Governing Law and Dispute Resolution
Governing Law. These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles, and by applicable U.S. federal law.
Informal Resolution. Before filing a claim, you agree to try to resolve the dispute informally by contacting us at support@fullcourt.co. We will try in good faith to resolve any dispute within sixty (60) days of notice.
Binding Arbitration. Except as set out below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by binding arbitration administered by a recognized arbitration provider under its applicable rules, before a single arbitrator, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.
Class-Action Waiver. YOU AND FULLCOURT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims.
Exceptions. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or Confidential Information. If the class-action waiver is found unenforceable, the entire arbitration provision will be null and void as to the affected claims, which will be resolved in the state or federal courts located in California, to whose jurisdiction the parties consent.
Opt-Out. You may opt out of the arbitration and class-waiver provisions by emailing support@fullcourt.co within thirty (30) days of first accepting these Terms, stating your name and intent to opt out.
20. Export Controls and Compliance
You represent that you are not located in, and will not use the Services in, any country or region subject to U.S. embargo, and that you are not on any U.S. government list of prohibited or restricted parties. You agree to comply with all applicable export-control and sanctions laws in your use of the Services.
21. Force Majeure
Fullcourt will not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, labor disputes, internet or utility failures, government actions, or failures or changes of Third-Party Services.
22. General
Entire Agreement. These Terms, together with the Privacy Policy and any order forms or addenda, constitute the entire agreement between you and Fullcourt regarding the Services and supersede all prior agreements on that subject.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. Any prohibited assignment is void.
Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be enforced to the maximum extent permitted.
Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
No Third-Party Beneficiaries. Except as expressly stated, these Terms do not create any third-party beneficiary rights.
Relationship. The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.
Notices. We may provide notices to you via email, through the Services, or by posting on our website. You may send notices to us at the contact information below.
23. Contact Us
If you have questions about these Terms, please contact us: